Trust & Safety Ads Operations Analyst, Programs

The role

You will own complex Ads Trust & Safety programs from problem framing through scaled operation. You will define program scope, manage cross-functional dependencies, and build operating models to scale advertising safely.

What you will do

• Own complex, high-impact Ads Trust & Safety programs from problem framing through launch, stabilization, and scaled operation.
• Define program scope, owners, milestones, risks, success measures, and execution cadence.
• Translate policy, risk, technical, legal, and operational constraints into workflows and decision structures.
• Coordinate across Product, Policy, Engineering, Legal, Go To Market, Support, and vendors.
• Move flexibly across priorities including standing up new programs and improving existing workflows.
• Use operational data and frontline signals to identify bottlenecks and capacity needs.
• Drive high-priority escalations and cross-functional decisions to closure.
• Create program mechanisms including roadmaps, decision logs, and status updates.
• Identify where AI tools, automation, or simpler workflows can improve speed and scale.

Required qualifications

• 8+ years of experience in program management, strategy and operations, product operations, technical program management, Trust & Safety, Risk Operations, Ads or Monetization Operations, or a related f
• Deep familiarity with ads ecosystems, advertiser risk, or high-stakes scaled operations.
• Proven ability to take complex, ambiguous, cross-functional work from problem framing through launch and scaled operation.
• Strong organizational and execution skills.
• Strong operational judgment and systems thinking.
• Experience building trust and driving alignment across cross-functional partners without direct authority.
• Comfort using data and operational metrics to identify bottlenecks and prioritize work.
• Technical and analytical fluency to reason about dashboards, data flows, tooling gaps, automation, and failure modes.
• Excellent written and verbal communication skills.

Nice to have

• Experience with launch readiness, QA programs, workflow automation, vendor operations, or AI-assisted operations

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI through their products.