AI Support Engineer - Dublin

The role

You will troubleshoot and resolve complex technical issues for customers through support tickets and live calls. You will work with Engineering and Product teams to improve systems and automate workflows using AI technology.

What you will do

• Troubleshoot and resolve complex technical issues including API failures, integration challenges, and authentication errors.
• Provide end-to-end ownership through debugging logs and analyzing system behavior.
• Serve as a trusted expert on OpenAI products and platform.
• Act as a critical escalation point for complex technical issues.
• Partner with Engineering to troubleshoot and prevent recurring problems.
• Leverage scripting and AI to improve internal tooling and automate workflows.
• Create approaches for scaling solutions by partnering with Product and Go-To-Market teams.
• Identify opportunities for automation and AI-powered workflows to increase efficiency.
• Provide occasional holiday and weekend on-call support.

Required qualifications

• 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles.
• Comfortable using emerging technologies like Codex, ChatGPT, or OpenAI API to script or engineer code in Python.
• Expert-level SaaS troubleshooting skills.
• Polished enterprise communication skills.
• Ability to remain calm with high-stakes customers during live incident calls.
• Experience building strong relationships with customers and cross-functional partners.
• Exceptional critical thinker and problem solver.
• Ability to communicate complex technical issues to customers and internal teams.
• Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Nice to have

• Experience within high-growth tech startups or other fast-paced environments

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.