AI Support Engineer - Toronto

The role

You will troubleshoot complex technical issues like API failures and integration challenges for customers. You will also partner with Engineering and Product teams to improve systems and automate workflows using AI.

What you will do

• Troubleshoot and resolve complex technical issues including API failures, integration challenges, and authentication errors.
• Provide end-to-end ownership through debugging logs and analyzing system behavior.
• Serve as a trusted expert on OpenAI products and platform.
• Act as a critical escalation point for technical issues.
• Partner with Engineering teams to prevent recurring problems using scripting and AI.
• Create approaches for scaling solutions by partnering with Product and Go-To-Market teams.
• Identify opportunities for automation and AI-powered workflows.
• Provide occasional holiday and weekend support on call coverage.

Required qualifications

• 5+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles.
• Comfortable using emerging technologies like Codex, ChatGPT, or OpenAI API to script or engineer code in Python.
• Expert-level SaaS troubleshooting skills.
• Polished enterprise communication skills.
• Experience building strong relationships with customers and cross-functional partners.
• Exceptional critical thinker and problem solver.
• Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Nice to have

• Experience within high-growth tech startups or other fast-paced environments

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.