Openai
User Safety & Risk Operations Analyst - Global Response (Weekend Shift)
San Francisco. Posted 3 months ago
The role
You will handle and resolve high-priority cases across harm and risk areas. You will manage escalations, identify process improvements, and analyze trends to inform policy and product behavior.
What you will do
- Handle and resolve high-priority cases across all harm and risk areas
- Operate across multiple systems and tools to manage user reports, tickets, and investigations
- Act as incident manager for escalations requiring policy, legal, or regulatory interpretation
- Identify and implement process improvements and automation opportunities
- Conduct quality reviews and provide feedback
- Analyze trends and generate insights from escalation and case data
- Maintain accuracy, judgment, and composure under pressure
- Participate in 24/7 on-call rotation
Required qualifications
- 5+ years of experience in trust & safety, content moderation, investigations, fraud, or developer risk operations
- Experience working in incident response, law enforcement response, or escalations management
- Exceptional analytical skills to detect patterns, assess risk, and recommend changes
- Ability to communicate with clarity, empathy, and precision
- Ability to thrive in ambiguous, high-autonomy environments
- Ability to handle frequent context switching and prioritize impact
- Comfort with exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing
Nice to have
- Experience leveraging OpenAI technology to enhance workflows, improve decision-making, and scale operational impact
- Deep domain expertise in a specialization area and familiarity with relevant legal, policy, and technical frameworks
- Track record of scaling operations, building processes, and working cross-functionally
Benefits
- Relocation assistance
Before you apply
- Background checks will be administered
About the company
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.