Operations Analyst, User Safety & Risk Operations

The role

This Senior Operations Analyst will take on complex, ambiguous safety and risk problems to create practical, scalable operational solutions. You will analyze data, build workflows, and lead investigations to protect products and users from abuse and misuse.

What you will do

• Take ownership of ambiguous, high-priority safety and risk problems.
• Analyze structured and unstructured quantitative and qualitative data.
• Build and test lightweight workflows, tools, automations, and decision aids.
• Turn manual work into scalable operating mechanisms.
• Lead sensitive investigations, incident response, or launch-readiness work.
• Work with cross-functional and external partners to resolve operational gaps.
• Measure work outcomes such as quality, speed, and risk reduction.
• Coach junior operators to build judgment and independence.

Required qualifications

• 8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.
• Ability to deliver with limited structure or support.
• Ability to make sense of messy qualitative or unstructured information and combine it with quantitative evidence.
• Technical fluency and hands-on experience with AI tools, dashboards, and data tooling.
• Ability to operate independently and make clear tradeoffs.
• Ability to build approaches that can be repeated, measured, and operated by others.
• Strong judgment in sensitive situations involving user impact, policy, legal risk, technical constraints, and business priorities.
• Clear and direct communication, especially in writing.

Nice to have

• Experience in trust and safety, fraud, product safety, integrity, or another adversarial or high-severity risk domain.
• Experience moving a new or immature workflow from early investigation into stable, scaled operations.
• Experience supporting cloud platforms or deployment partnerships, enterprise products, product launches, connected devices, or other technically complex programs.
• Direct cloud experience is a plus.
• Familiarity with SQL, lightweight scripting, no-code tools, workflow automation, or AI-assisted development.
• Experience with vendor operations, quality programs, calibrations, or distributed operational teams.

Before you apply

• This role may involve exposure to sensitive or concerning content.
• Background checks for applicants will be administered in accordance with applicable law.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.