Deployment Lead (DL), FDE - Tokyo

The role

You will define how OpenAI delivers complex systems to customers and own how they are built, shipped, and adopted. You will translate business outcomes into technical plans and lead day-to-day execution across engineering teams.

What you will do

• Own the technical delivery plan for multiple interdependent workstreams.
• Translate business objectives into a roadmap with milestones, dependencies, and acceptance criteria.
• Run day-to-day engineering execution.
• Track and drive delivery across OpenAI FDE and customer teams.
• Embed with customer teams to land production deployments and drive adoption.
• Map workflows, shape tools/integrations, and translate requirements into a delivery plan.
• Lead onboarding, adoption, and change management.
• Partner with Product and Research to support deployment goals.
• Codify solution patterns and evals.
• Own value cases and ROI by setting impact hypotheses, baselines, and KPIs.

Required qualifications

• 7+ years of customer-facing technical delivery leadership.
• Track record of leading large, complex, high-stakes customer engagements.
• Ability to excel in high ambiguity environments.
• Ability to move between system level understanding and execution level detail.
• Strong technical fluency and sharp sequencing instincts.
• Shipped AI/LLM systems.
• Executive presence to make technical trade-offs legible to business leaders.

Nice to have

• Ideally involving AI
• Expertise in at least one major sector (e.g., healthcare, energy, financial services, semiconductors, IT)

Benefits

• Relocation assistance

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.