Enablement Lead, Knowledge Work

The role

The Enablement Lead, Knowledge Work delivers enablement and adoption services for OpenAI products. This role involves designing and delivering enablement experiences to support a repeatable adoption framework for ChatGPT Enterprise and Agents.

What you will do

• Own the enablement of OpenAI products including ChatGPT Enterprise and Agents.
• Serve as a Subject Matter Expert for designated product areas.
• Lead customer enablement across the full customer lifecycle.
• Design and deliver onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops.
• Drive customer activation, sustained usage, and measurable business value.
• Partner with Sales, Solution Architects, and Delivery Leads.
• Develop and refine reusable training assets, playbooks, and best practices.
• Gather and synthesize customer feedback to inform product and program improvements.

Required qualifications

• 6+ years of experience in customer facing, enablement, or instructional roles.
• Experience engaging C-level, business, and technical audiences in complex enterprise environments.
• Exceptional presentation and communication skills.
• Strong product fluency across ChatGPT, Agents, and the broader OpenAI ecosystem.
• Experience leading workshops and enablement programs.
• Ability to design learning journeys and facilitate live sessions.
• Ability to identify patterns across customers and translate them into scalable approaches.
• Ability to connect product capabilities to concrete business outcomes.
• Ability to think on your feet in live customer environments.
• Personal commitment to fostering the safe and responsible evolution of AI.

Benefits

• Relocation assistance

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.