Technical Systems Program Manager, User Operations

The role

The Technical Systems Program Manager will drive the strategy, alignment, prioritization, and execution of systems across Salesforce and adjacent platforms. This role involves partnering with cross-functional teams to operationalize scalable CRM workflows and AI-native workflows.

What you will do

• Own and drive CRM systems initiatives across support
• Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent
• Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams
• Help operationalize AI-native workflows by defining and building scalable automation, orchestration, agentic workflows, and human-in-the-loop processes

Required qualifications

• 8+ years of experience driving high-impact technical programs in a program management, technical program management or adjacent role
• Strong understanding of CRM workflows customer systems supporting user operations or support organizations
• Experience working across CRM systems, routing engines, and adjacent systems
• Proven ability to drive complex cross-functional initiatives from discovery and stakeholder alignment through execution and operationalization
• Strong technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities
• Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams
• Experience operating within SOX/SOC2-controlled environments with strong understanding of SDLC, QA, release management, and operational governance
• Strong written and verbal communication skills

Nice to have

• Ability to independently reason through technical system design, integration dependencies, and operational tradeoffs alongside engineering teams
• Experience working within AI-native, high-growth, or highly ambiguous operating environments
• Exposure to global support operations
• Ability to operate scrappily and iteratively while maintaining a strong bias toward scalability, governance, and long-term maintainability

Benefits

• Relocation assistance if needed

Before you apply

• Background checks for applicants will be administered in accordance with applicable law

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.