Manager, Applied AI Architects (Australia)

The role

You will lead a team of senior technical leaders responsible for technical strategy and customer journeys for OpenAI customers in Australia and New Zealand. You will set the operating model for Applied AI Architects and partner with Sales leadership to ensure business priorities translate into technical solutions.

What you will do

• Hire, coach, and develop a high-performing team of Applied AI Architects.
• Define and refine team strategy, priorities, and operating model.
• Partner with Sales leadership to prioritise accounts and allocate resources.
• Ensure architects serve as primary technical advisors for their portfolios.
• Lead complex customer journeys from discovery through production adoption.
• Coach the team on Applied AI architectures.
• Build relationships with C-suite and board-level stakeholders.
• Mobilise specialists across various departments to deliver customer experiences.
• Remain accountable for the team's technical progress and customer outcomes.
• Translate field patterns into actionable feedback for Product, Engineering, and Research teams.

Required qualifications

• 10+ years of experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical consulting.
• 4+ years of people-management experience hiring, coaching, and developing high-performing customer-facing technical teams.
• Deep technical acumen in modern AI systems, frontier models, agentic applications, platform technologies, software and cloud architecture, APIs, data integration, identity, security, privacy, evaluati

Nice to have

• Experience working with large and complex enterprises.
• Ability to guide enterprise organisations from technical discovery through production adoption and measurable business impact.

About the company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They seek to safely deploy AI to the world through their products.