Associate Implementation Engineer

The role

The Associate Implementation Engineer works with government customers to deploy OpenGov cloud software. This role involves product configuration, data migration, and training users through the deployment journey.

What you will do

• Deploy, configure, and test OpenGov cloud software to meet documented implementation requirements
• Own customer data migration end to end including database schema management, ETL tool configuration, and scripting
• Confirm customer requirements across configuration and data
• Provide guidance, assistance, and support throughout the platform configuration and integration process
• Map, upload, transform, and manipulate customer data to generate desired application behaviors
• Build and execute test scenarios to validate configuration and migrated data
• Interact directly with government Finance staff, Budget Directors, and IT personnel
• Identify customer pain points and partner with cross-functional teams to improve workflows
• Troubleshoot configuration and data issues
• Work with Project Management, Customer Success Management, Data/Integration, and Product teams

Required qualifications

• 0 to 1 year of SQL scripting experience
• 0 to 1 year of Python, or similar, scripting experience
• Strong Microsoft Excel and Word skills, including using functions/formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports
• Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service mentality
• Ability to adapt to a rapidly changing product and respond strategically to customer needs
• Strong attention to detail, with the ability to validate and reconcile data for accuracy

Nice to have

• Experience with database technologies and with ETL or data-migration concepts and tools

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave
• Wellness stipends
• HSA contributions
• Professional development and growth opportunities
• Collaborative office environment with weekly catered lunches

About the company

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. The company provides products including enterprise asset management, procurement, accounting, budgeting, billing, and more.