Sr. Manager, Revenue Operations

The role

This person will lead the Sales and Customer Success Operations team and serve as the lead operations partner to the Chief Revenue Officer. They will manage a small team of operations managers and analysts to own metrics, forecasting, planning, and program management.

What you will do

• Lead, hire, and develop a team of Sales and Customer Success operations managers and analysts
• Act as the operations partner to the Chief Revenue Officer
• Own the metrics layer for the Revenue organization
• Oversee the weekly forecast process end to end
• Drive major cross-functional initiatives on behalf of the CRO
• Partner with Sales and Customer Success leadership on performance management
• Support headcount planning and hiring for the Sales and Customer Success organizations
• Support territory, quota, account assignment, and capacity planning cycles
• Champion AI as the default working method across the team
• Take on unscoped and ambiguous problems

Required qualifications

• Minimum of 10 years in sales operations, revenue operations, customer success operations, business analytics, or a finance function supporting a go-to-market organization
• Minimum of 3 years of direct people management experience
• Demonstrated track record of hiring, developing, and retaining high-performing analysts and operations leaders
• Direct experience supporting both sales and customer success organizations in a business-to-business SaaS model
• Experience partnering with or directly supporting a senior revenue executive
• Advanced analytical and modeling capability
• Deep hands-on proficiency with Salesforce
• Strong executive presence and communication skills
• Program management discipline
• Demonstrated AI-first working habits
• Hustle and grit
• Bachelor's degree in business, finance, economics, or a related analytical discipline

Nice to have

• requirements definition (for Salesforce)

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave
• Wellness stipends
• HSA contributions
• Professional development and growth opportunities
• Collaborative office environment with weekly catered lunches

About the company

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. Their products include enterprise asset management, procurement, accounting, budgeting, billing, and more.