Opengov
Sr. Customer Success Manager - San Francisco, CA
US | California | San Francisco. Posted 2 months ago
The role
You will manage a portfolio of approximately 20 high-value enterprise accounts to ensure retention and expansion. You will partner with Sales and Product leadership to refine go-to-market strategy and mentor the customer success organization.
What you will do
- Take direct accountability for net retention, renewals, and enterprise usage of a high-value customer base.
- Leverage customer success plans to align products to customer goals.
- Connect with senior stakeholders to align value with strategic initiatives.
- Work as a bridge between customers and Product and Field leadership.
- Manage and advocate for a large list of accounts.
- Travel to engage customers in person and lead regional user groups.
- Complete advanced OpenGov training and mentor junior CSMs.
Required qualifications
- 5+ years of account management, customer success, or sales experience.
- Consistent track record of exceeding quarterly retention and revenue goals.
- Outstanding communication, negotiation, and presentation skills.
- Ability to build collaborative relationships at the executive level.
- Ability to master OpenGov product verticals.
- Highly proficient in Salesforce, G-Suite, and modern CS platforms.
- Bachelor's degree required.
- Willingness and ability to travel as required to meet customers and lead regional events.
Nice to have
- Experience within a complex technology, finance, or accounting SaaS environment.
- Sales training methodologies (e.g., MEDDIC, Challenger).
- Graduate Degree.
Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave
- Wellness stipends
- HSA contributions
- Professional development and growth opportunities
- Collaborative office environment with weekly catered lunches
About the company
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. The company provides products including enterprise asset management, procurement, accounting, budgeting, billing, and more.