Sr. Customer Success Manager - Atlanta, GA

The role

You will manage a portfolio of approximately 20 high-value enterprise accounts to ensure retention and expansion. You will partner with Sales and Product leadership and mentor the broader CS organization.

What you will do

• Take direct accountability for net retention, renewals, and enterprise usage of a high-value customer base.
• Leverage customer success plans to align products to customer goals.
• Connect with senior stakeholders to align value with strategic initiatives.
• Work as a bridge between customers and Product and Field leadership.
• Manage and advocate for a large list of accounts.
• Travel to engage customers in person and lead regional user groups.
• Complete advanced OpenGov training and mentor junior CSMs.

Required qualifications

• 5+ years of account management, customer success, or sales experience.
• Consistent track record of exceeding quarterly retention and revenue goals.
• Outstanding communication, negotiation, and presentation skills.
• Ability to build collaborative relationships at the executive level.
• Ability to master OpenGov product verticals.
• Highly proficient in Salesforce, G-Suite, and modern CS platforms.
• Ability to translate technical features into business outcomes.
• Bachelor’s degree required.
• Willingness and ability to travel as required.

Nice to have

• Experience within a complex technology, finance, or accounting SaaS environment.
• Sales training methodologies (e.g., MEDDIC, Challenger).
• Graduate Degree.

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave
• Wellness stipends
• HSA contributions
• Professional development and growth opportunities
• Collaborative office environment with weekly catered lunches

About the company

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform.