Staff Project Manager, Professional Services

The role

The Staff Project Manager is a senior individual contributor who owns delivery for multi-suite, high-complexity government implementations. This person coordinates Solutions Architecture, Technical, and Change Management functions to manage scope and risk for Director- and VP-level client stakeholders.

What you will do

• Own end-to-end delivery for multi-suite, multi-department government implementations.
• Coordinate SA, Technical, and Change Management resources using matrix program management.
• Establish and maintain project governance artifacts like RAID logs and decision registers.
• Define scope boundaries and identify client-side triggers for change orders.
• Escalate risks to the Principal PM or Sr. Director.
• Serve as the primary point of accountability for Director- and VP-level client stakeholders.
• Deliver client-ready status reporting, escalation memos, and steering committee materials.
• Partner with Sales and PS Leadership to assess delivery feasibility and inform SOW structure.
• Define and enforce go-live readiness criteria and UAT acceptance standards.
• Act as an informal mentor for Lead/Sr. PMs and Implementation Consultants.

Required qualifications

• 5–7 years of progressive program and project management experience in a SaaS environment.
• Ownership of at least one enterprise-scale, multi-product implementation.
• Experience coordinating across implementation, product, engineering, and sales functions without direct authority.
• Strong technical aptitude for enterprise SaaS platforms and deployment methodology.
• Proficiency with project/program management tooling and CRM platforms (RocketLane, Salesforce, or equivalent).
• Ability to evaluate cross-system dependencies and resource constraints.
• Working knowledge of project-level budget tracking and delivery-margin awareness.
• Strong written and verbal communication skills.
• Demonstrated ability to influence without authority.
• Skilled at translating technical delivery complexity for non-technical stakeholders.
• Working knowledge of PMBOK, Agile, and hybrid delivery frameworks.
• Willingness to travel to client sites.

Nice to have

• Experience with complex governmental clients or equivalent regulated/public-sector environments.
• Prior experience supporting SOW language, change-order rationale, or commercial framing.
• PMP certification preferred.
• Scrum Master (CSM or PSM) or SAFe Agile certification accepted as equivalent or supplementary.
• Prosci, CCMP, or equivalent Change Management certification a plus.
• Bachelor's degree preferred.

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave
• Wellness stipends
• HSA contributions
• Professional development and growth opportunities
• Collaborative office environment with weekly catered lunches

About the company

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently.