Director, Professional Services

The role

The Director of Professional Services leads a team of Project Managers and implementation experts. This person manages delivery predictability and portfolio profitability while partnering with Product and Engineering to influence product direction.

What you will do

• Lead a team that achieves results and delivers measurable outcomes.
• Lead project managers with operational rigor to drive predictability.
• Enable implementation analysts and consultants with tools and skills.
• Own forecast accuracy for the portfolio including revenue and go-live dates.
• Establish command and control of project delivery during escalations.
• Identify project and customer risk and devise response strategies.
• Apply AI tooling to scoping, configuration, testing, and documentation.
• Manage P&L for portfolio profitability including margin and utilization.
• Partner with Product and Engineering to provide implementation feedback.
• Serve as an executive sponsor on projects and travel to customer sites.

Required qualifications

• Minimum of five years leading professional services delivery teams in a SaaS environment, including direct P&L ownership.
• Demonstrated experience driving an AI-first mentality across a delivery team.
• Track record of partnering with Product and Engineering organizations to influence roadmap priorities using delivery data.
• Experience scoping and delivering custom or configured solutions in coordination with engineering teams.
• Strong analytical thinking, a systems perspective, and diligent process analysis skills.
• Strong initiative and innovative thinking.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Experience building high-performing teams and managing performance directly.
• Experience with risk mitigation, risk management, and escalation handling.
• Comfort working with delivery and product data directly.
• Communicate with confidence and credibility at the executive level.
• Comfortable using AI-native tools to accelerate workflows and improve efficiency.

Nice to have

• Experience with government processes, protocols, and use cases applicable to our software.
• Familiarity with software development practices and release cycles.
• Experience defining the boundary between product capability and services delivery in a growing SaaS organization.

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave
• Wellness stipends
• HSA contributions
• Professional development and growth opportunities
• Collaborative office environment with weekly catered lunches

About the company

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform.