Business Systems Architect

The role

The IT Business Systems Architect designs, governs, and evolves the enterprise application ecosystem. You will own the end-to-end architecture across the core SaaS stack and partner with various departments to ensure systems are secure, integrated, and scalable.

What you will do

• Own the reference architecture for the business systems landscape.
• Define enterprise standards for integration, master data management, and identity and access.
• Evaluate, recommend, and rationalize SaaS applications.
• Partner with the AI Program team to design opportunities to embed AI and automation into workflows.
• Serve as the technical architect across the core stack including NetSuite, Atlassian, Okta, Google Workspace, and Slack.
• Design and oversee integrations using iPaaS, APIs, webhooks, and event-driven patterns.
• Establish data governance across systems.
• Own the identity architecture including SSO and SCIM provisioning.
• Lead architecture reviews for new implementations, upgrades, and integration projects.
• Support SOX, HIPAA, and SOC 2 audit readiness.

Required qualifications

• 7+ years of experience in enterprise IT, business systems, or solutions architecture
• 3+ years in an architect capacity
• Deep hands-on experience with NetSuite including implementation, customization, SuiteScript, SuiteFlow, and saved searches
• Strong working knowledge of Okta (SSO, SCIM, lifecycle management, workflows), Google Workspace administration, and Slack Enterprise Grid
• Proven experience architecting and building integrations across enterprise SaaS platforms using iPaaS tools, REST/GraphQL APIs, webhooks, and event streams
• Demonstrated experience designing systems and access controls that meet compliance frameworks such as SOX, HIPAA, and SOC 2
• Strong understanding of identity, access management, and zero-trust principles
• Excellent written and verbal communication

Nice to have

• Experience in healthcare, telehealth, or another highly regulated industry
• Experience with Atlassian tooling at scale; Jira Service Management, Confluence, Atlassian Guard, and Automation
• Exposure to modern data platforms (Snowflake, BigQuery, Fivetran) and downstream analytics/reporting integration
• Experience embedding AI/LLM capabilities into enterprise workflows
• NetSuite SuiteFoundation or ERP Consultant certification
• Okta Certified Professional or Administrator certification
• TOGAF or comparable certification

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.