Technical Content Manager

The role

You will build the technical content function from the ground up. You will focus on new and emerging platforms and lead how clients understand how to leverage the newest technology.

What you will do

• Turn product roadmap and release notes into client-facing and internal documentation
• Create client feature release newsletters
• Lead management of client- and platform-related communications
• Support CS with partner newsletters
• Manage the client-facing knowledge base
• Manage the process of turning client and internal stakeholder feedback into clear notes for the product team
• Build and manage automation and AI to turn product release notes into deliverables
• Develop internal AI within the platform growth team to identify focus areas
• Build internal AI tools to track growth opportunities in intake conversion rate optimization programs
• Other duties as assigned

Required qualifications

• 3+ years of technical writing or similar business-to-business writing experience
• 5+ years of professional experience
• Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams
• Strong written and verbal communication, with an ability to work effectively with multiple teams
• Strong command of technology, with the ability to make complex product and technical concepts easy to understand

Nice to have

• Healthcare experience

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients in all 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.