Director, Supply Chain Operations

The role

The Director, Supply Chain Operations will own the execution engine for medication delivery. This role involves managing Systems & Formulary and Network & Fulfillment Operations to scale processes and replace manual workarounds with infrastructure.

What you will do

• Own Systems & Formulary configuration including SKU/formulary builds and state-by-state routing.
• Own Network & Fulfillment Operations including partner-pharmacy relationships and end-to-end order fulfillment.
• Drive turnaround SLAs across the fulfillment network.
• Partner with Product and Engineering to translate operational problems into requirements and scalable tooling.
• Harden and rebuild pharmacy operational processes to scale.
• Build reference infrastructure and process documentation.
• Own operational readiness for new products and formulations.
• Partner with Quality & Compliance on audit and inspection readiness.
• Lead and develop a multidisciplinary team.
• Champion automation and technology to streamline workflows.

Required qualifications

• Bachelor's degree or equivalent experience.
• 8+ years in operations, fulfillment, systems, or pharmacy operations.
• 4+ years leading teams, managing managers or leads.
• Proven people leadership across disciplines.
• Demonstrated success scaling a high-volume operations or fulfillment function.
• Demonstrated partnership with Product or Engineering on operational tooling.
• Track record standing up process, documentation, and repeatable systems.
• Experience owning a configuration, routing, or order-flow layer.
• Comfortable operating across systems you don't control.
• Vendor and network management experience.
• Excellent cross-functional leadership and communication.
• Comfortable in a fast-moving, flat-structure environment.

Nice to have

• 503A compounding pharmacy experience, or pharmacy / healthcare / regulated-industry background (503B, PBM, mail-order Rx, cGMP).
• Familiarity with pharmacy management systems and order-routing or API integration environments.
• Cold-chain or temperature-controlled fulfillment experience.
• Continuous-improvement or Lean background (Six Sigma or similar); experience preparing regulated operations for audit or inspection readiness.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure based on values of Autonomy, Competence and Belonging.