Order Fulfillment Specialist

The role

The Order Fulfillment Specialist owns the end-to-end order flow from prescription to patient delivery. You will transform manual processes into scalable systems and partner with Product to build automation tooling.

What you will do

• Own end-to-end accountability for order flow from placement to delivery.
• Drive down the order exception queue by diagnosing root causes.
• Replace manual order-reconciliation processes with standardized workflows.
• Define and own processes for carrier delivery exceptions.
• Partner with Product and Engineering to specify and validate automation tooling.
• Drive cross-functional resolution with Licensing, Credentialing, Product, Engineering, and pharmacy partners.
• Build metrics, runbooks, and reporting for fulfillment quality.
• Other duties as assigned.

Required qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in fulfillment, logistics, or operations.
• Demonstrated ownership of end-to-end process design.
• Track record of diagnosing where work gets stuck and building processes or tooling to unstuck it at scale.
• Experience partnering with Product/Engineering to translate operational problems into tooling requirements.
• Strong cross-functional influence.
• High attention to detail with comfort working in order management, tracking, and ticketing systems.

Nice to have

• Healthcare, pharmacy, or other regulated-operations experience.
• Cold-chain, perishable, or time-sensitive shipping experience.
• E-commerce, 3PL, or last-mile delivery operations background.
• Experience with process automation or workflow tooling implementations.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline care delivery for companies offering virtual support across 50 states. The company has a flat organizational structure with core values of Autonomy, Competence and Belonging.