Staff Technical Program Manager

The role

This senior-level individual contributor will lead high-impact, cross-functional technical programs that support company OKRs and strategic priorities. You will partner with Engineering, Product, and business stakeholders to run Agile delivery and standardize TPM practices.

What you will do

• Own and drive execution of complex, cross-functional technical initiatives tied to company OKRs.
• Translate business requirements into technical programs and actionable requirements for engineering teams.
• Ensure business stakeholder requests align with company objectives and measurable outcomes.
• Make prioritization and tradeoff decisions in partnership with Engineering and business leaders.
• Produce status reports and updates tailored to executives, engineering, and business partners.
• Run Agile ceremonies and coordinate delivery across multiple engineering teams.
• Manage cross-team planning and dependencies.
• Proactively identify risks, manage dependencies, and remove blockers.
• Use metrics and retrospective findings to improve team efficiency, velocity, and communication.

Required qualifications

• 6+ years of experience in Technical Program Management or equivalent strategic technical role.
• Deep working knowledge of Agile software development, such as Scrum and the Scaled Agile Framework (SAFe).
• Strong technical fluency with the ability to understand systems architecture, APIs, integrations, and technical dependencies.
• Demonstrated experience translating complex systems into business-friendly language.
• Proven experience driving programs tied to OKRs and measurable business outcomes.
• Exceptional written and verbal communication skills.
• Experience writing status reports and program updates tailored to different audiences.
• Experience defining and using delivery metrics to improve team performance.
• Strong prioritization and decision-making skills with the ability to operate autonomously.
• Experience aligning and influencing cross-functional stakeholders.
• Hands-on experience using Jira and other project management tools.

Nice to have

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification (e.g., SAFe Scrum Master, SAFe Release Train Engineer, SAFe Agilist).
• Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations.
• Experience with clinical, pharmacy, or technical integrations.
• Experience working in fast-growing or globally distributed teams.
• Experience delivering AI or machine learning projects, such as LLM-powered features, automation, or AI integrations, from scoping through launch.
• Hands-on use of AI tools and experience introducing AI-assisted workflows to a team and measuring their effect on delivery speed and quality.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.