Director of Cloud Engineering

The role

The Director of Cloud Engineering will own the cloud strategy and architecture for the OpenLoop platform, primarily using AWS. This person will lead cloud and infrastructure engineers, drive automation, and partner with security to embed compliance controls.

What you will do

• Define the multi-year roadmap for the cloud platform including account structure, networking, compute, data, and disaster recovery.
• Make final calls on platform standards and technology trade-offs.
• Hire, develop, and lead cloud and infrastructure engineers and managers.
• Drive consistent, repeatable infrastructure using Terraform, CI/CD, and self-service tooling.
• Partner with Security and Compliance to embed HIPAA, SOC 2, and HITRUST controls into the platform.
• Set SLOs, monitoring, and incident response standards with SRE.
• Own capacity planning, resilience, and backup/recovery for systems.
• Own cloud spend visibility and optimization.
• Translate infrastructure constraints into clear options for Product, Engineering, Security, and Finance leaders.
• Support platform needs across OpenLoop and its subsidiaries.

Required qualifications

• 10+ years in infrastructure, cloud, or platform engineering
• 4+ years leading engineering teams
• Deep, hands-on experience architecting and operating production workloads in AWS
• Strong command of infrastructure as code (Terraform), containers and orchestration (Docker, Kubernetes/EKS, ECS), and CI/CD
• Proven track record of improving reliability, security posture, and cloud cost efficiency at scale
• Experience operating in regulated environments (HIPAA, SOC 2, HITRUST, PCI, or similar)
• Clear communicator who can set direction, explain the why, and influence executives and engineers alike

Nice to have

• experience with GCP or Azure
• managers of managers preferred
• Healthcare or health tech experience, including systems that handle PHI
• Experience leading cloud migrations, account/landing-zone redesigns, or platform consolidation after acquisitions
• Familiarity with AI/ML infrastructure (GPU workloads, model hosting, data pipelines)
• AWS Professional-level certifications or equivalent

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients in all 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.