Staff Product Manager - Patients & Care Delivery

The role

You will define and drive product strategy for Patient CRM and Patient 360. You will build the data and context foundation to power AI-first features like follow-up prioritization and care-journey recommendations.

What you will do

• Define and drive product strategy for Patient CRM and Patient 360
• Build the data and context foundation that powers AI-first features
• Partner with Engineering, Design, and Clinical Operations to ship platform capabilities
• Develop and manage a roadmap balancing patient retention and long-term AI investment
• Act as a trusted product advisor to senior leaders

Required qualifications

• 7+ years of product management experience
• Demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products
• Proven experience building on data-rich product surfaces
• Demonstrated experience integrating or building AI/ML-powered features
• Strong experience building, communicating, and managing product roadmaps across cross-functional teams
• Demonstrated ability to navigate ambiguity and make sound prioritization decisions

Nice to have

• Experience in healthcare, health tech, digital pharmacy, or other regulated industries
• Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows
• Understanding of healthcare data standards, patient identity, or multi-tenant data architecture
• Experience with patient retention, care-gap closure, or support workflow automation

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.