Enterprise Customer Success Manager

The role

You will collaborate with Customer Success leadership to develop the client experience from start to finish. You will drive account growth, manage strategic relationships, and ensure customer ROI through data-driven reviews.

What you will do

• Identify opportunities to expand footprint within a book of business
• Partner with clients to define success and track KPIs
• Monitor account health signals to mitigate churn
• Act as the primary point of contact for executive stakeholders
• Navigate complex system integrations
• Manage the end-to-end renewal process and execute expansion contracts
• Synthesize client feedback for the Product team
• Lead clients through the transition from implementation to go-live
• Conduct regular Business Reviews to analyze performance and showcase ROI

Required qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field
• 5+ years of experience in Customer Success or Account Management
• Strong mental model of how complex system integrations and APIs work
• Comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals
• Ability to build rapport with technical users and C-suite executives
• Ability to use data to spot trends and offer solutions

Nice to have

• B2B SaaS experience
• Familiarity with the nuances of healthcare delivery or clinical operations

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline care delivery for companies offering virtual support to patients across 50 states. The company has a flat organizational structure with core values of Autonomy, Competence and Belonging.