Staff Software Engineer (Tech Lead)

The role

You will own the architecture, execution, and evolution of an AI-driven platform. You will act as a player-coach by writing production code, setting technical direction, and guiding a small, senior engineering team.

What you will do

• Design and evolve distributed systems on GCP
• Make decisions on service boundaries, data models, and technology trade-offs
• Lead hands-on integration of AI systems including open-source LLMs, embeddings, and speech models
• Define prompt optimization, evaluation strategies, and safety practices
• Champion observability, reliability, and scale
• Oversee event-driven ingestion and automated QA pipelines
• Contribute code to critical paths and lead major technical initiatives
• Translate technical constraints into options for Product, Design, and Clinical Operations

Required qualifications

• 8+ years of software engineering experience
• 2+ years leading projects or serving as a Tech Lead
• Staff-level scope or equivalent technical impact
• Strong LLM experience in production environments
• Expert-level proficiency in Go, Python, or TypeScript/Node
• Deep experience with distributed systems, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architectures

Nice to have

• ML background, especially applied machine learning or AI infrastructure
• Experience hosting or integrating open-source models (e.g., vLLM, Ollama), with a strong understanding of RAG architectures
• Background in regulated environments (HIPAA, SOC 2) or healthcare data standards (FHIR, HL7)
• Strong written and verbal communication skills, including writing RFCs and explaining technical strategy to non-technical stakeholders

Benefits

• M-series Macs
• Linear
• GitHub
• GCP
• Competitive compensation
• Equity
• Real perks
• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.