Manager, Revenue & Billing Operations

The role

You will oversee billing operations, accounts receivable, and revenue recognition. You will supervise a team of Billing Analysts and collaborate cross-functionally to streamline processes and deliver accurate invoicing.

What you will do

• Supervise, mentor, and develop the Billing Analyst team
• Serve as an escalation point for complex billing inquiries and disputes
• Oversee the full billing cycle and contract-compliant invoicing
• Monitor and reconcile billing data
• Implement quality controls to minimize errors
• Partner cross-functionally to document billing requirements
• Manage accounts receivable, including aging reports, collections, and cash application
• Set and enforce AR policies on credit, collections, and escalation
• Provide reporting and analysis of AR metrics, cash flow, and collection performance
• Ensure revenue recognition aligns with accounting standards and company policies

Required qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• 5+ years of progressive experience in billing, accounts receivable, or revenue management
• At least 2 years in a supervisory or management role
• Strong knowledge of billing systems, AR management, revenue recognition principles, and GAAP compliance
• Experience managing invoicing and collections for complex contracts
• Excellent analytical, problem-solving, and communication skills
• Proficiency in accounting and billing software (e.g., NetSuite, QuickBooks, or equivalent)
• Proficiency in Excel/Google Sheets
• Comfortable using AI tools (e.g., ChatGPT, Claude) for data analysis, documentation, and problem-solving
• Data literacy and ability to evaluate AI-generated insights

Nice to have

• CPA
• MBA

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline care delivery for companies offering virtual support to patients in all 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.