Principal Technical Program Manager

The role

You will lead high-impact, cross-functional technical programs that support company OKRs and strategic priorities. You will set the direction for planning, prioritization, and delivery of complex multi-team programs while helping build out the TPM function.

What you will do

• Own and drive execution of complex, cross-functional technical initiatives tied to company OKRs.
• Make prioritization and tradeoff decisions in partnership with Engineering and business leaders.
• Produce status reports tailored to executive, engineering, and business audiences.
• Own cross-team planning, dependency management, and delivery cadence.
• Use metrics and retrospective findings to improve team efficiency and predictability.
• Set program strategy and consistent operating model cadence.
• Define the TPM operating model including standards for intake, planning, and reporting.
• Lead organizational change such as new delivery practices, tooling, or team structures.
• Lead delivery during high-stakes moments like critical launches or client escalations.
• Provide program data on capacity and resourcing to inform planning and discussions.

Required qualifications

• 8+ years of experience in Technical Program Management or an equivalent strategic technical role.
• 3+ years leading programs that span multiple teams or business units.
• Deep working knowledge of Agile software development, such as Scrum and the Scaled Agile Framework (SAFe).
• Strong technical fluency with the ability to understand systems architecture, APIs, integrations, and technical dependencies.
• Experience translating complex systems into business-friendly language.
• Proven experience driving programs tied to OKRs and measurable business outcomes.
• Exceptional written and verbal communication skills.
• Experience writing status reports and program updates tailored to different audiences.
• Experience defining and using delivery metrics to improve team performance.
• Strong prioritization and decision-making skills with the ability to operate autonomously.
• Experience aligning and influencing cross-functional stakeholders.
• Hands-on experience using Jira and other project management tools.

Nice to have

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification.
• Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations.
• Experience with clinical, pharmacy, or technical integrations.
• Experience working in fast-growing or globally distributed teams.
• Experience delivering AI or machine learning projects.
• Hands-on use of AI tools and experience introducing AI-assisted workflows.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline go-to-market care delivery for companies offering virtual support to patients. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.