Senior Product Manager

The role

You will own insurance eligibility and benefits end to end, including payer connections, revenue cycle tooling, and client capabilities. You will define product strategy for insurance capture, eligibility verification, and coverage discovery.

What you will do

• Define and drive product strategy for insurance capture, real-time and batch eligibility verification, benefits detail, and coverage discovery
• Drive accuracy, speed, and completeness of eligibility responses
• Define how clients consume eligibility through APIs, configuration, and reporting
• Communicate roadmap priorities, tradeoffs, and timelines to internal stakeholders and external partners
• Act as a trusted product advisor to senior leaders across Product, Services, Engineering, and Design teams
• Write clear, actionable product requirements and success metrics

Required qualifications

• 5+ years of product management experience, including significant experience working directly with customers or clients
• At least 3 years in healthcare revenue cycle, payer operations, or health insurance technology
• Hands-on knowledge of eligibility and benefits workflows specifically
• Working fluency across the wider revenue cycle: insurance capture, claims submission, denials, patient billing, and how upstream eligibility errors surface downstream
• Demonstrated experience building, communicating, and managing product roadmaps
• Strong technical acumen
• Data-driven in practice
• Strong communication skills

Nice to have

• Familiarity with virtual care, care delivery platforms, or healthcare operations
• Direct experience with clearinghouses or EDI transaction sets (270/271, 276/277, 837, 835), or with coverage discovery products
• Familiarity with Medicare, Medicaid, and commercial billing differences, and with multi-state operations
• Experience with Healthie or comparable EMR platforms
• Experience applying AI or automation to verification workflows
• Background in a B2B2C or white-label environment where your product ships under someone else's brand
• SQL proficiency

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.