Senior Implementation Project Manager

The role

You will manage a portfolio of concurrent customer implementations and lead project delivery for strategic accounts. You will provide project-management control through integrated plans, forecasts, and governance from solution approval through launch and stabilization.

What you will do

• Manage an assigned portfolio of concurrent customer implementations.
• Project-manage largest or most complex strategic account implementation plans.
• Convert approved scope and functional workplans into one integrated project plan.
• Establish and control the critical path.
• Run implementation governance including kickoff, reviews, and executive steering committees.
• Establish a credible baseline and update the forecast.
• Own the change-control process.
• Identify material risks early and drive mitigation or recovery plans.
• Track customer, vendor and internal dependencies.
• Lead implementation-specific client communication.

Required qualifications

• 5+ years in project or program management within B2B software, healthcare technology, platforms or technology-enabled services.
• Direct project-management ownership of external customer implementations from post-sale handoff through launch.
• Experience managing multiple concurrent implementations or a genuinely complex, multi-workstream strategic account.
• Strong experience with integrated planning, critical-path management, RAID management, change control and delivery forecasting.
• Experience leading client project governance and executive steering committees.
• Experience coordinating UAT, defect triage, launch readiness, cutover and stabilization.
• Project-management-level fluency across APIs, integrations, data flows, identity, environments, security reviews and testing dependencies.
• Experience partnering with dedicated implementation engineers, technical consultants or solution architects without assuming their responsibilities.
• Strong written and verbal executive communication.
• High data discipline in project-management and portfolio-reporting systems.

Nice to have

• Healthcare, digital health, virtual care or another regulated-industry background.
• Experience with EMR or clinical-workflow implementations.
• Experience coordinating pharmacy, lab, clinician-network, credentialing, licensing or multi-state operational dependencies.
• Experience in a professional-services or client-delivery environment with clear separation between project managers and technical implementers.
• Experience working within tiered delivery models.
• PMP, PgMP or equivalent training

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.