Observability Engineer

The role

You will build the observability practice from scratch. You will build dashboards and alerting in Datadog and PagerDuty to monitor enterprise systems and business processes.

What you will do

• Build the observability practice.
• Define what to monitor, how to alert, and how to measure uptime and reliability.
• Instrument systems in Datadog by building dashboards and monitors.
• Own alerting and escalation in PagerDuty.
• Create visibility for systems with little or no native observability using logs and APIs.
• Monitor end-to-end business processes.
• Partner with IT Service Management for incident response and root-cause analysis.
• Automate and iterate using scripting and AI-assisted development.

Required qualifications

• 3+ years of experience building observability functions, including dashboards, monitors and alerting.
• Hands-on experience with Datadog.
• Hands-on experience with PagerDuty.
• Scripting and API experience (e.g., Python) to pull logs and data from systems without native integrations.
• A track record of building observability or monitoring where little existed before.

Nice to have

• Startup or high-growth company experience.
• Experience monitoring SaaS business applications, not only infrastructure.
• Experience with OpenTelemetry or other log and metrics pipelines.
• Experience with ITSM tools and incident or change management (e.g., Jira Service Management).
• Experience using AI-assisted development to build internal tools.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.