IT Staff Product Manager

The role

You will own the enterprise application portfolio roadmap and lead the Salesforce implementation. You will manage business applications including Amazon Connect and Jira to ensure seamless care delivery.

What you will do

• Own a published, prioritized roadmap for the enterprise application portfolio
• Run discovery with contact center, CS, RCM, Finance, People, and Clinical Ops teams
• Write requirements including problem statements, success metrics, and acceptance criteria
• Define and report outcome metrics
• Lead the Salesforce implementation as accountable owner
• Drive the Amazon Connect roadmap, routing logic, and integrations
• Redesign Jira and JSM intake
• Own integration architecture in partnership with Engineering
• Manage releases including environments, change control, and regression testing
• Establish change management, configuration standards, and release governance

Required qualifications

• 8+ years in IT or enterprise product management, business systems, or technical program management
• 3+ years at a senior or staff level owning enterprise platforms end to end
• Hands-on ownership of a CCaaS platform
• At least one full CRM or service-platform implementation or migration where you were the accountable owner
• Advanced Atlassian practitioner
• Demonstrated ownership across multiple core business applications ERP, HRIS, ITSM, IAM/SSO, CRM and integrations
• Technical fluency in reading API documentation, writing SQL or reporting queries, and understanding SAML/SSO/SCIM provisioning
• Regulated-environment experience with SOC 2, HIPAA, HITRUST, or a comparable framework
• Writing that carries weight

Nice to have

• Healthcare, telehealth, or digital health experience
• EHR/EMR platforms (Healthie or similar)
• RCM workflows, clinician licensing and credentialing operations, or multi-state clinical operations
• AWS breadth beyond Connect, Lambda, Lex, Kinesis, Contact Lens, Amazon Q
• Salesforce certifications
• Service Cloud or Health Cloud experience
• Track record rationalizing a sprawling application portfolio after rapid growth or acquisition
• iPaaS or integration platform experience (Workato, Boomi, MuleSoft, Make, Zapier)
• Experience mentoring or managing analysts and platform administrators

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline care delivery for companies offering virtual support to patients across 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.