Director, Channel Partnerships, Health Systems

The role

The Director, Channel Partnerships, Health Systems will own the full lifecycle and growth of hospital and health system partnerships. This person will expand existing accounts by onboarding additional departments, service lines, and campuses while driving referral flow across the wellness portfolio.

What you will do

• Own the expansion motion inside existing health system accounts.
• Build and execute a cross-sell strategy for the wellness portfolio.
• Maintain a per-account expansion target list.
• Build and lead a Provider Engagement team.
• Build and maintain standardized monthly reporting packages for partners.
• Own all internal and external reporting for health system partners.
• Lead Quarterly Business Reviews and recurring operational check-ins.
• Identify, triage, and resolve customer issues.
• Design and execute tactics to drive incremental referral growth.

Required qualifications

• 15+ years of experience in healthcare, healthcare technology, provider partnerships, account management, or related operational roles.
• Demonstrated experience growing or expanding existing enterprise or health-system accounts.
• Experience cross-selling multiple product or service lines into the same enterprise or health-system account.
• People-management experience.
• Demonstrated experience managing complex, multi-stakeholder implementations across technical, clinical, and operational teams.
• Proven track record owning executive-level relationships.
• Strong project management skills with experience building and scaling operational playbooks.
• Experience building and delivering reporting packages and QBRs for enterprise or health system partners.
• Comfort working hands-on in analytics and marketing tools (e.g., Metabase, Klaviyo, Canva, Jotform, or similar).
• Excellent written and verbal communication skills.
• Ability to manage ambiguity, prioritize across competing demands, and operate with a high degree of autonomy and ownership.

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline and simplify go-to-market care delivery for companies offering virtual support in all 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.