Senior Engineering Manager, AI Platform

The role

You will build and lead the Applied AI team to ship LLM-based agents and assistants. You will own the delivery of production AI systems and set standards for building, evaluating, and safely running AI on patient data.

What you will do

• Hire, onboard and develop a team of Applied AI Engineers.
• Drive the roadmap and execution of LLM-based agents and assistants.
• Partner with Staff+ engineers on architecture for agent runtime and orchestration, retrieval, model access and observability.
• Make evaluation sets, regression tests and AI-graded evals a required part of how the team ships.
• Own the operational health of AI systems in production, including on-call, incident response, provider fallbacks, model version upgrades and AI spend.
• Ensure AI systems protect patient data and follow HIPAA requirements.
• Work with Product and Operations leaders to prioritize workflows and use cases.
• Explain AI capabilities, risks and timelines to stakeholders.
• Run planning, prioritization and delivery rituals.
• Other duties as assigned.

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• 10+ years of software engineering experience
• 3+ years managing engineers directly (hiring, performance management, career development)
• Led or built LLM-based systems in production that real users relied on
• Experience managing senior and Staff-level engineers
• Hands-on understanding of agent runtime, evaluation, retrieval and observability
• Strong grounding in production engineering across testing, services, APIs, deployment, incident management and on-call
• Experience leading teams that handle sensitive data with a security-first mindset
• Comfort building in a greenfield space
• Clear communication with technical and non-technical partners

Nice to have

• Healthcare (PHI, HIPAA), finance or insurance experience
• GCP Experience: Leading teams that run production services on Google Cloud
• Grew an engineering team from zero, or from one team to several
• Led migrations between model versions or providers
• Machine learning experience beyond LLMs
• Led a platform used by other engineering teams

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance

About the company

OpenLoop provides telehealth support solutions designed to streamline care delivery for companies offering virtual support to patients across all 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.