Provider Experience Specialist

The role

You will serve as the primary point of contact for providers during onboarding and their first weeks. You will coordinate onboarding logistics and ensure providers are prepared for clinical shifts.

What you will do

• Serve as the primary point of contact for providers throughout onboarding and early weeks.
• Coordinate onboarding logistics including scheduling and rescheduling sessions.
• Ensure providers are prepared for first shifts by confirming system access, credentialing, and clinical readiness.
• Conduct weekly check-ins during the first 4–6 weeks.
• Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT.
• Facilitate and track provider cross-training opportunities.
• Collect and analyze provider feedback from surveys and direct interactions.
• Identify process gaps and recommend improvements.
• Maintain accurate documentation of provider progress and onboarding milestones.
• Manage complex onboarding scenarios and provide guidance to junior team members.

Required qualifications

• 2–4 years of experience in provider relations, onboarding, customer success, or a related field.
• Strong communication and interpersonal skills.
• Highly organized and proactive.
• Ability to manage multiple provider relationships simultaneously.
• Confident facilitating live sessions and leading group discussions.
• Ability to handle complex or non-routine issues and drive resolution independently.
• Skilled at identifying patterns, surfacing insights, and recommending process improvements.
• Passionate about improving the provider experience and delivering high-quality support.

Nice to have

• healthcare preferred

About the company

OpenLoop provides telehealth support solutions designed to streamline care delivery for companies offering virtual support to patients in all 50 states.