Senior Implementation Manager

The role

You will own the hands-on technical implementation of the OpenLoop platform for clients. This involves configuring, integrating, testing, and deploying solutions across workflows like patient intake, clinical workflows, and payments.

What you will do

• Translate client solutions into technical work breakdowns.
• Configure OpenLoop platform and implementation-specific workflows.
• Implement and validate client and third-party integrations using APIs and webhooks.
• Execute data migration, cleanup, transformation, backfill and reconciliation.
• Use SQL, APIs, logs, payloads, and AI-assisted scripting to complete work and diagnose problems.
• Configure event-driven automation and triggering logic.
• Partner with client technical teams to clarify requirements and resolve integration issues.
• Build and execute technical test plans.
• Prepare technical environments and data for UAT.
• Troubleshoot implementation and production-stabilization issues.

Required qualifications

• 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting or support engineering.
• Demonstrated experience personally implementing technical solutions for external customers.
• Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping and third-party integrations.
• Experience configuring complex SaaS platforms or implementation-specific workflows.
• Experience performing data migrations, transformations, cleanup, backfills or reconciliation.
• Ability to use SQL and technical debugging tools to investigate data and application behavior.
• Experience testing complete integrations and workflows across multiple systems.
• Strong troubleshooting skills using logs, payloads, configuration, test results and reproducible scenarios.
• Experience working directly with technical and nontechnical customer stakeholders.
• Ability to produce clear technical documentation.
• Ability to distinguish implementation work from product defects.
• Experience supporting solutions through UAT, go-live and production stabilization.

Nice to have

• Experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM or provider data.
• Hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow/automation tools (e.g., Zoho Flow, Zapier, or similar).
• Experience with DNS, DNS masking, and SMTP.
• Experience with Postman, cURL, API clients, monitoring tools and cloud-based development environments.
• Ability to write or modify lightweight scripts using Python, JavaScript, graphql or a comparable language.
• Familiarity with environment management, deployment workflows and configuration versioning.
• Experience creating automated technical or regression tests.
• Experience using AI-assisted development and debugging tools responsibly.
• Experience in a high-growth environment where implementation standards and tooling were still developing.

Benefits

• Competitive compensation
• Medical, Dental & Vision
• Flexible Spending and Health Savings Accounts
• Generous PTO and remote-work flexibility
• 401(k) with Company Match
• Life Insurance, Pet Insurance and more

About the company

OpenLoop provides telehealth support solutions designed to streamline go-to-market care delivery for companies offering virtual support to patients across all 50 states. The company has a relatively flat organizational structure with core values of Autonomy, Competence and Belonging.