Customer Engineer, APAC

The role

You will act as a technical advisor for enterprise sales cycles by conducting discovery, delivering demos, and architecting solutions. You will also support technical onboarding, account health, and customer support for APAC customers.

What you will do

• Lead technical discovery calls to understand prospects AI/ML architecture and requirements.
• Develop expertise in products and design customized demonstrations and proof-of-concept environments.
• Partner with AEs throughout the sales cycle including responding to proposals and technical questions.
• Address technical objections and support negotiations on technical terms, SLAs, and implementation timelines.
• Provide feedback to Product and Engineering on feature requests and market requirements.
• Support technical onboarding and adoption for APAC customers.
• Serve as the regional point person for account health.
• Assist customers with technical issues during APAC business hours including API and code-level debugging.

Required qualifications

• 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
• Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure.
• Experience reading and debugging code and troubleshooting API integrations.
• Excellent presentation skills to explain complex technical concepts to varied audiences.
• Strong problem-solving skills and ability to architect solutions under pressure.
• Customer-first mindset.
• Ability to operate autonomously as a foundational regional contributor.
• Ability to maintain flexible overlap with US colleagues for training, meetings, and customer handoffs.

Nice to have

• Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms

About the company

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers. They power advanced AI teams by providing flexibility to move fast and scale confidently.