Customer Success Manager

The role

You will own a portfolio of hyper-growth Enterprise accounts. You will drive adoption, unlock outcomes, and lead inference growth by bridging technical systems and business outcomes.

What you will do

• Create plans to help customers use OpenRouter to its full potential.
• Keep customers and help them grow through commercial talks and usage expansion.
• Present ROI analysis to CTOs and dive into API documentation to help engineers.
• Define and track Success Criteria for every customer.
• Turn AI goals into concrete ROI metrics.
• Act as the data focused voice of the customer for GTM, Product and Engineering teams.

Required qualifications

• Previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps).
• Understand the nuances of tokens, latency, context windows, and model routing.
• Background in technical SaaS or API-first platforms.
• Comfortable talking to developers and product managers.
• Proven track record of owning a quota.
• Comfortable navigating procurement, legal, and executive stakeholders.
• Ability to build systems and guides to help scale.
• Strategic Agility to move between market views and tactical implementation details.
• Commercial Grit regarding renewals and expansions.
• Analytical Rigor to use data to analyze usage trends and predict churn or identify upsells.

About the company

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers. They power advanced AI teams by providing flexibility to move fast and scale.