Customer Engineer

The role

You will act as the technical quarterback for enterprise sales cycles. You will partner with account executives to conduct discovery, deliver demos, architect solutions, and provide product feedback.

What you will do

• Lead technical discovery calls to understand prospect AI/ML architecture and requirements
• Develop expertise in OpenRouter products and solutions
• Assess technical fit including API integration, model requirements, data residency, and compliance
• Design and deliver customized product demonstrations
• Create demos and manage proof-of-concept environments
• Partner with AEs throughout the sales cycle
• Respond to proposals and technical questions from customers
• Present at customer meetings, QBRs, and executive briefings
• Address technical objections and support contract negotiations on technical terms, SLAs, and implementation timelines
• Provide feedback to Product and Engineering teams on feature requests and market requirements

Required qualifications

• 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms
• Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure
• Excellent presentation skills
• Ability to explain complex technical concepts to varied audiences
• Strong problem-solving skills
• Ability to architect solutions under pressure
• Customer-first mindset

Nice to have

• Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms

About the company

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize large language models across providers.