Customer Success Manager (Spanish Speaking)

The role

You will manage customer support, onboarding, and technology implementation for ag-tech products. You will also develop training procedures and maintain relationships with customers and internal teams.

What you will do

• Take ownership over customer support and daily problem solving
• Own farm onboarding, deployment, and implementation
• Execute and build customer training procedures
• Develop relationships with sales, service partners, and field operations teams
• Host regular check-ins to ensure customer success
• Proactively identify issues to provide feedback to the engineering team

Required qualifications

• Fluent or native-speaking experience in both English and Spanish
• Agriculture-specific experience
• Comfortable with agriculture terminology in both English and Spanish
• Outstanding, customer-centric communication skills
• Prior experience working in agriculture and agtech
• Deep understanding of how farmers operate
• Resilient, innovative problem-solver
• Exceptional organizational abilities
• Ability to communicate technology topics from engineering to customers
• Comfortable with frequent travel spending up to a third of time at events and customer farms
• Experience working with ERP systems and CRMs (HubSpot, Salesforce)
• Ability to coordinate across stakeholders in large, enterprise organizations

Benefits

• Comprehensive Health, Vision, and Dental insurance
• 100% coverage of insurance premiums

About the company

Orchard is building the AI Farmer to automate farms and secure America's food supply. They use AI-powered camera systems and a farm-management platform to help growers make better decisions.