Customer Success Manager

The role

You will manage customer support, onboarding, deployment, and implementation of ag-tech. You will also execute training procedures and build relationships with internal teams and service partners.

What you will do

• Take ownership over customer support and daily communication with customers.
• Own farm onboarding, deployment, and implementation.
• Execute and build customer training procedures.
• Develop relationships with internal sales, service partners, and field operations teams.
• Host regular check-ins to ensure customer success.
• Proactively identify issues to provide feedback to the engineering team.

Required qualifications

• Outstanding, customer-centric communication skills.
• Prior experience working in agriculture and agtech.
• Deep understanding of how farmers operate.
• Resilient, innovative problem-solver.
• Exceptional organizational abilities.
• Ability to communicate technology topics from engineering to customers.
• Comfortable with frequent travel, spending up to a third of time at events and customer farms across California and Washington state.
• Experience working with ERP systems and CRMs (HubSpot, Salesforce).
• Ability to coordinate effectively across various stakeholders in large, enterprise organizations.

Benefits

• Comprehensive Health, Vision, and Dental insurance.
• 100% coverage of insurance premiums.

About the company

Orchard is building the AI Farmer to automate farms and secure America's food supply. The company uses AI-powered camera systems and FruitScope OS to help growers make better decisions.