Technical Account Manager

The role

The Technical Account Manager serves as a trusted advisor to customers to help them deploy and operationalize the Origin platform. You will act as the technical voice of the customer by demonstrating, installing, configuring, and customizing solutions.

What you will do

• Serve as the primary technical point of contact for customer accounts.
• Lead product demonstrations, proof-of-value engagements, and technical workshops.
• Translate customer requirements into scalable implementation plans.
• Troubleshoot and resolve technical issues.
• Develop and maintain technical documentation.
• Act as a customer advocate by feeding insights back to product and engineering teams.

Required qualifications

• 3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
• Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
• Proven ability to explain complex security concepts to both technical and executive-level audiences.
• Strong communication skills.
• Customer-first mindset.
• Self-starter who thrives in fast-paced, startup environments with minimal oversight.

Benefits

• Generous healthcare
• Flexible PTO
• Home-office support

About the company

Origin is building the endpoint AI observability platform for AI-adopting organizations. The company is backed by Sequoia Capital, Brightmind Ventures, IA Ventures and other top firms.