TAM Director

The role

You will lead and scale a Technical Account Management team responsible for customer success, retention, and expansion. You will serve as an executive partner to strategic customers and act as a bridge between customers, Product, and Engineering.

What you will do

• Lead, hire, and develop a high-performing Technical Account Management team.
• Empower TAMs to own customer engagement from onboarding through expansion.
• Own team-level performance against GRR, NRR, customer satisfaction, and product adoption.
• Establish standards for account success planning and executive engagement.
• Serve as the senior escalation point for strategic accounts and technical challenges.
• Build trusted relationships with executive stakeholders through strategic business reviews.
• Partner with Sales and Customer Success leadership on renewal and expansion strategies.
• Provide technical leadership in API integrations, SQL, Python, and cloud infrastructure.
• Champion agentic AI adoption and guide customers through AI-driven automation.
• Translate customer insights into actionable product and engineering roadmap recommendations.

Required qualifications

• 10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles within enterprise SaaS, fintech, or AI-driven platforms.
• 5+ years of leadership experience.
• Proven experience leading enterprise customer portfolios with accountability for GRR, NRR, customer adoption, retention, and expansion.
• Track record of building teams that operate with independent account ownership and commercial accountability.
• Deep understanding of enterprise customer success, including executive business reviews and renewal strategy.
• Strong technical foundation across REST APIs, SQL, Python, data integrations, and cloud infrastructure (AWS, GCP, or Azure).
• Ability to guide teams through complex customer implementations and technical escalations.
• Familiarity with AI/ML platforms, agentic AI, or LLM-powered enterprise workflows.
• Practical experience leveraging LLMs and AI tools to improve productivity.
• Strong commercial instincts to connect technical adoption with revenue expansion.
• Exceptional executive communication skills.
• Data-driven approach to leadership with experience defining KPIs.

Nice to have

• Domain expertise in fraud prevention, credit risk, identity, AML/KYC/KYB, compliance, or financial-services risk decisioning.
• Experience at a fintech, financial institution, fraud or risk management platform, or enterprise AI company.
• Experience deploying, supporting, or advising on agentic AI systems, AI agents, or LLM-powered enterprise workflows.
• Familiarity with rules engines, ML-driven decisioning, case management, alert management, and risk operations.
• Experience with customer success platforms such as Salesforce, Gainsight, Totango, or similar tools.
• Experience building or scaling a Technical Account Management function in a high-growth startup or scale-up environment.

Benefits

• Competitive salary and equity packages
• 401(k) plan
• Remote-first culture
• 100% employer-covered comprehensive health, dental, and vision insurance for you and dependents (US)
• Unlimited PTO policy
• Family-friendly environment with regular team events and offsites
• Unparalleled learning and professional development opportunities

About the company

Oscilar is building an AI Risk Decisioning platform used by banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk.