Technical Account Manager

The role

The Technical Account Manager owns customer engagement from onboarding through renewal and expansion. You will build relationships with executives and handle technical tasks like API integrations and SQL queries to ensure customer ROI.

What you will do

• Act as the primary owner for assigned customers for onboarding, adoption, value realization, renewal, and expansion.
• Build trusted relationships with customer executives and decision-makers.
• Manage weekly cadence, executive summaries, adoption strategy, and executive business reviews.
• Partner with AEs and SEs on renewals, upsells, and cross-sells.
• Advocate internally for customer priorities in roadmap discussions.
• Develop and maintain detailed account success plans.
• Work with customers on business value realization exercises and case studies.
• Lead customer onboarding and implementation projects.
• Deliver product demos and walkthroughs.
• Build workflows, reports, and dashboards.

Required qualifications

• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
• Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.
• Technical proficiency in API integrations
• Technical proficiency in SQL
• Technical proficiency in Python
• Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure)
• Excellent communication skills in English
• Highly organized and metrics-driven

Nice to have

• Experience in fraud management, risk decisioning, AML, or compliance domains
• Familiarity with AI/ML SaaS products
• Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts
• Prior experience in a fast-paced, fast growing startup environment

Benefits

• Competitive salary and equity packages
• 401k plan
• 100% Employer covered comprehensive health, dental, and vision insurance for you and your dependents (US)
• Unlimited PTO policy
• Family-Friendly environment
• Regular team events and offsites
• Unparalleled learning and professional development opportunities

About the company

Oscilar is building an AI Risk Decisioning Platform used by banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk.