Customer Manufacturing Manager

The role

You will serve as the primary operational contact for customers after launch. You will coordinate manufacturing readiness, manage orders end to end, and align production to customer commitments.

What you will do

• Serve as the primary operational contact for assigned customers
• Track material availability, fragrance readiness, packaging readiness, and production milestones
• Keep manufacturing priorities and deployment schedules in sync with customer promises
• Manage customer orders from operational handoff through fulfillment
• Coordinate across Manufacturing, Procurement, Product Development, Quality, and Oil Delivery
• Run execution reviews and escalation discussions
• Identify operational risks and coordinate mitigation plans
• Coordinate readiness activities tied to oil shipments
• Support new tools, reporting, and workflows

Required qualifications

• 6+ years across customer success, operations, manufacturing coordination, supply chain, or project management
• Experience supporting customer-facing programs in manufacturing, consumer products, fragrance, or industrial environments
• Strong organizational and project management skills

Nice to have

• Contract Manufacturing Experience
• Production Planning Fluency
• Systems Experience
• Launch Experience

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive medical coverage, including a $0 employee premium plan option
• 100% employer paid dental and vision coverage for employees and their families
• 401(k) retirement plan with employer matching contributions
• Flexible PTO including a paid winter closure
• 12 weeks of fully paid parental leave
• Mental health and wellness support
• Catered Lunch - Mon/Wed/Fri
• Employee Shuttles from Newark, NJ and Brooklyn, NY
• Commuter benefits
• Healthcare FSA

Before you apply

• Applicants must be legally authorized to work in the United States
• All new hires must complete identity and employment eligibility verification (Form I-9) after an offer is accepted

About the company

Osmo is the Olfactory Intelligence company, on a mission to give AI a sense of smell to improve the health and wellbeing of human life. They are headquartered in Elizabeth, NJ, with an additional office in Somerville, MA.