Senior Customer Success Manager

The role

The Senior Customer Success Manager will sit at the intersection of strategic consulting, technical implementation, and customer success operations. You will write playbooks, train brand teams, and monitor brand health to ensure customers realize value from the platform.

What you will do

• Write adoption and success playbooks
• Develop custom playbooks
• Train and enable brand teams
• Monitor brand health and adoption
• Resolve customer issues
• Drive value realization
• Feed product insights internally

Required qualifications

• 3-6 years in agency account management, customer success, or implementation roles
• Familiarity with tools like Meta Ads Manager, Klaviyo, Gorgias, SMS platforms, or similar martech
• Has worked in fast-paced, high-growth environments - startup or agency
• Proven track record of managing multiple client accounts simultaneously
• Consultative mindset, strong communicator and data-curious

Nice to have

• Experience in eCommerce, DTC brands, or marketing technology

Benefits

• Impact: Join at the ground floor where your work directly influences company trajectory
• Growth: Rapid company growth creates exceptional learning and advancement opportunities
• Flexibility: Remote-first culture with autonomy over your work
• Team: Work alongside the founding team

Before you apply

• Submit your resume along with responses to the application questions

About the company

OuterSignal is building the customer intelligence layer for commerce. They are a small, high-performing team building a platform that enriches orders with professional and personal signals.