Customer Success Manager

The role

You will help brands get value from OuterSignal by assisting with setup, training, and account health monitoring. You will also handle customer support and surface product insights to inform the roadmap.

What you will do

• Assist in developing playbooks
• Help brands with setup and training
• Monitor account health
• Handle customer support
• Help surface product insights
• Learn the business

Required qualifications

• 2-4 years of experience in customer success, account management, agency client services, or a related customer-facing role
• Genuine interest in eCommerce, DTC brands, or marketing technology
• Strong communicator, both written and verbal
• Organized and detail-oriented
• Curious and coachable
• Comfortable in ambiguity

Nice to have

• Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech

Benefits

• Impact: Join at the ground floor where your work directly influences company trajectory
• Growth: Rapid company growth creates exceptional learning and advancement opportunities
• Flexibility: Remote-first culture with autonomy over your work
• Team: Work directly alongside the founding team
• Mission: Revolutionizing the way brands understand and market to their customers

Before you apply

• Submit your resume along with responses to the application questions
• Applications are reviewed on a rolling basis

About the company

OuterSignal is building the customer intelligence layer for commerce. They provide a platform that enriches orders in real time with professional and personal signals.