Account Director

The role

You will own relationships with strategic enterprise and mid-market customers. You will act as a trusted advisor to ensure they achieve value from the platform and identify growth opportunities.

What you will do

• Serve as a strategic partner to executive stakeholders
• Own commercial health across a portfolio of high-value accounts
• Drive renewals, upsells, and advocacy
• Develop account plans and success frameworks
• Partner with Sales to identify and close revenue expansion opportunities
• Translate customer feedback into actionable input for Product and Engineering
• Forecast retention and growth metrics

Required qualifications

• 5–10+ years of customer success, account management, or consulting experience
• 2+ years managing strategic/enterprise accounts
• Ability to travel 25% of the time for customer events, customer visits, and conferences
• Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships
• Experience in a fast-paced SaaS or Series A/B startup environment
• Exceptional communication, executive presence, and relationship-building skills
• Strong analytical mindset with ability to tell a story with data
• Ability to work cross-functionally and thrive in ambiguity
• A proactive, ownership-driven mindset

About the company

Outset provides AI-powered user interviews for qualitative insights. The company is backed by Silicon Valley investors and serves global brands.