Founding CX Solutions Account Executive

San Francisco, Remote. Posted 25 days ago

The role

This person will own the sales funnel from discovery to conversion for the new CX offering. They will partner with Product to shape the roadmap and define how CX is sold at Outset.

What you will do

Own discovery, demo, pilot, and conversion stages
Lead discovery with CX leaders and technical stakeholders
Build and deliver tailored demos
Scope pilots with success criteria and drive them to a decision
Turn successful pilots into paid contracts
Partner with other AEs as a solution lead or run the full cycle alone
Bring customer feedback to Product to shape the roadmap
Translate the roadmap into a sellable vision for clients
Create the CX sales playbook including guides, scripts, and templates
Define processes and metrics for CX sales

Required qualifications

6+ years of hands-on experience in enterprise software sales
2+ years working specifically with customer experience solutions
Track record in a customer-facing pre-sales role owning discovery, demos, and pilots
Track record of closing deals end to end
Experience partnering closely with Product teams
Working familiarity with Medallia and/or Qualtrics
Experience building and supporting data integrations including REST APIs, webhooks, authentication methods, and data mapping
Experience with, or strong working knowledge of, Model Context Protocol (MCP)
Clear written and verbal communication
A founder's mindset

Nice to have

Integration experience with CRM, Customer Success, Customer Support, or Data lake platforms
Quota-carrying experience in a combined AE and SC role
Experience as a founding or first sales hire for a new product line or early-stage company
Familiarity with CX program concepts such as VoC, NPS/CSAT/CES, journey analytics, and closed-loop feedback
Scripting or light development skills
Experience with ETL/reverse-ETL tools or iPaaS platforms
Background with AI-powered or research products

About the company

Outset invented AI-powered user interviews for qualitative insights. The company is backed by top Silicon Valley investors and serves global brands.