Senior Product Solutions Partner

The role

You will consult on study design and content while managing participant recruitment for enterprise customers. You will act as a trusted advisor to research teams and build relationships with panel partners.

What you will do

• Consult on study design and content.
• Review discussion guides, screeners and study setup.
• Manage participant recruitment for customers' studies.
• Build relationships and expertise with panel partners.
• Be a trusted advisor to customers' research and insights teams.
• Create best-practice guides and help center content.
• Collaborate with CSMs on customer workshops and enablement sessions.
• Bring customer insights and market context back to the broader Outset team.
• Design and improve processes using automation and AI.
• Spot expansion opportunities and risk signals for Account Directors.

Required qualifications

• 3–5 years' experience in research operations, market research, fieldwork or panel management, expert networks, consulting, or an adjacent field.
• Hands-on experience with participant recruitment, ideally across global markets
• Experience with client-facing work and managing and communicating with external stakeholders
• The ability to operate with a high degree of autonomy.
• Experience building or improving processes, not just following them.
• Excellent written and verbal communication.
• Ability to pick up complex software quickly and explain it simply to non-technical users.
• Strong organisational skills and comfort managing multiple workstreams in parallel.

Nice to have

• additional European languages

About the company

Outset invented a better way to do research using AI-powered user interviews. The company is backed by top Silicon Valley investors and serves global brands.