Researcher

The role

You will own the research process end-to-end for assigned prospects and customers. You will use the Outset AI platform to help customers move from questions to clear answers.

What you will do

• Own the research process end-to-end including scoping, guide design, recruitment, fieldwork oversight, and analysis
• Manage participant recruitment by defining audiences and screeners and working with partners
• Partner with customers to turn research questions or business objectives into studies on the platform
• Review and optimize studies customers build themselves
• Manage project scoping and recruitment operations requests from Sales and customers
• Turn qualitative data into clear, actionable findings
• Lead customer meetings and readouts
• Deliver experiences that build satisfaction and lead to strong partnerships
• Partner with Research Managers for review and guidance
• Collaborate with Account Executives, Account Directors, and Customer Success Managers

Required qualifications

• 3-5+ years in research, insights, consulting, or strategy roles
• Strong hands-on qualitative research experience
• Comfortable owning a study and leading customers to a successful project
• Working knowledge of participant recruitment
• Strong written and verbal communication
• Proactive, detail-oriented approach to juggling multiple projects and timelines
• Curious and coachable
• Comfortable with ambiguity in a fast-moving startup environment

About the company

Outset provides AI-powered user interviews for qualitative insights. The company is backed by top Silicon Valley investors and serves global brands.