Account Executive - Retail

The role

This individual contributor will lead growth with retailers and omnichannel commerce companies. You will own the full sales cycle from prospecting to closing and expansion for a named set of accounts.

What you will do

• Own the full sales cycle for a named set of Retail accounts, from prospecting to close.
• Land new logos and grow existing customers across business units.
• Build trusted relationships with Market Research, Brand and Shopper Insights leaders.
• Lead discovery and demos that connect Outset to retail research workflows.
• Build account plans that map business units, buying centers, research budgets, and whitespace.
• Navigate complex enterprise sales processes including procurement and security review.
• Maintain accurate forecasting and pipeline visibility in Salesforce.
• Partner with Marketing and outbound teams to build targeted retail plays.
• Collaborate with Customer Success and Research teams to drive adoption and identify expansion.
• Bring retail market feedback back to Product and GTM.

Required qualifications

• 5+ years of quota-carrying B2B SaaS sales experience
• Demonstrated experience and expertise selling into and growing Retail accounts
• Experience selling full service research and analysis deliverables
• Proven ability to run full-cycle enterprise sales
• Track record of growing existing accounts through expansion and cross-sell
• Understanding of how retailers research shoppers today
• Exceptional communication, executive presence, and relationship-building skills
• Ability to operate independently in a fast-paced startup environment
• Willingness to travel up to 40% for customer meetings and industry events

Nice to have

• Relationships with UX Research, Product, or CX leaders
• Experience selling research, shopper insights, analytics, or AI solutions

About the company

Outset invented a better way to do research using AI-powered user interviews. The company is a tight-knit team serving some of the world's largest enterprises.